Email support
Purchase issues, license activation, bug reports, feature requests, or anything else. Send it here — replies land in your inbox from a real engineer.
help@clixsuite.comSupport
Talk to a human, not a form.
Every support email is answered by the team that builds the plugin. No offshored tier-1 script, no ticket portal to log into — just email us at help@clixsuite.com and get a real reply within one working day.
Replies within 1 working dayHandled by the engineers who shipFree & Pro both supported
Fastest paths
Pick the channel that fits.
Different problems need different channels. Email works for almost everything — but the documentation and the WordPress.org forum are often faster for common questions.
Documentation
Install guides, feature docs, developer references, and troubleshooting for every Clix Suite plugin.
Read the docsWordPress.org forum
The public support forum for Clix Cache Free users. Great for general questions where a community answer helps others too.
Visit the forumPrefer a form?
Send us a message.
Fill this out and it lands in the same inbox as help@clixsuite.com — read and replied to by the same team.
The more context you share, the faster we can help. If you know your license key or WordPress version, include it.
What to include
- Your site URL, or the URL where the issue appears
- Which plugin — Clix Cache Free or Pro — and version number
- Your WordPress version, PHP version, and host if you know
- Steps to reproduce, plus screenshots or a screen recording
- License key (Pro only) — helps us verify entitlement
What to expect
Response times & support hours.
We're a small team, so we set expectations honestly and hit them consistently.
Response time SLA
Standard targets for first response by tier. Actual replies are usually much faster.
Free · Cache
Best effort
Via WordPress.org forum
Pro · 1 site
1 working day
Priority email queue
Pro · 5 sites
1 working day
Priority email queue
Pro · Unlimited
4 hours
SLA-backed queue
Support hours
Monday to Friday, excluding Indian public holidays. Weekend emails are picked up first thing Monday.
Mon – Fri09:00 – 18:00 IST
SaturdayEmergency only
SundayClosed
Public holidaysClosed
Ready when you are
One inbox. Every question.
Whether it's a bug in Clix Cache Free, a billing question about Pro, or a feature idea for something we haven't built yet — send it to help@clixsuite.com and we'll take it from there.
