1. Overview
This Refund Policy applies to all paid products sold by Clix Suite ("we", "us", "our") through clixsuite.com, including Clix Cache Pro and any other paid plugin in the Clix Suite ecosystem.
Our goal is simple: every customer should feel that they got what they paid for. If a Clix Suite product doesn't perform as promised, or you change your mind within 14 days, we'll refund your purchase in full — subject to the terms below.
Plain-English promise. If you bought a paid Clix Suite license and something is wrong — technical, commercial or otherwise — email us. We would rather refund you than have you stay unhappy.
2. Free plugins
All plugins in the free tier of the Clix Suite — including Clix Cache distributed through the WordPress.org plugin repository — are provided at no cost. No refund is needed because no payment was ever taken.
Support for free plugins is provided on a best-effort basis through the WordPress.org support forum. This Refund Policy does not create any additional entitlement for users of free products.
3. Refund eligibility
You may request a full refund on any paid Clix Suite product if all of the following apply:
- Your refund request is submitted within 14 calendar days of the original purchase date.
- The purchase was made directly through clixsuite.com (purchases made through third-party marketplaces are governed by the marketplace's own refund policy).
- You have not previously received a refund on the same product on a prior order.
You do not need to justify or explain your request within the 14-day window. A short email is enough.
| Product | Refund window | Conditions |
|---|---|---|
| Clix Cache Pro (annual) | 14 days | Any reason |
| Clix Cache Pro (monthly) | 14 days | Any reason, once per customer |
| Suite bundle | 14 days | Full bundle refund only |
| Renewals | 14 days | See section 7 |
| Free plugins | N/A | No payment taken |
4. Non-refundable items
To keep the policy sustainable, a small number of purchases are outside the 14-day guarantee:
- Requests made after 14 days. Refund requests received on day 15 or later cannot be honoured, except where required by applicable consumer law.
- Repeated refunds. Customers who have previously received a refund on the same product cannot receive a second refund on a re-purchase of that product.
- Renewal payments processed more than 14 days ago. See section 7 for how to cancel upcoming renewals.
- Custom development, migration or one-off consulting services that have already been delivered.
- Fraudulent or abusive purchases, or purchases where the license has been shared publicly in violation of the license terms.
Special note on technical issues. If a Pro feature is not working on your site, please contact support before requesting a refund. Most issues are host, theme or plugin-conflict related and are resolved the same day — but we will not refuse a refund on that basis if you would still prefer one.
5. How to request a refund
The refund process is designed to be short and human.
- Email refunds@clixsuite.com from the address associated with your purchase.
- Include your order number or the license key issued to you.
- Optionally, tell us why — we read every reply and use it to improve the product.
Once we receive your email, we will confirm your refund within one working day and initiate the reversal on the same day whenever possible.
6. Processing & timelines
Refunds are issued to the original payment method used at checkout. We cannot redirect refunds to a different card, account or wallet, as this would violate payment-processor rules.
| Payment method | Typical time to appear |
|---|---|
| Credit / debit card (Visa, Mastercard, Amex) | 5 – 10 business days |
| UPI / net banking (India) | 2 – 5 business days |
| PayPal | 1 – 3 business days |
| Bank transfer / wire | 7 – 14 business days |
Actual timing depends on your bank or payment provider. Once we've issued the refund, we no longer have control over how long the funds take to land in your account.
Your license is deactivated at the point of refund. Access to Pro features and priority support ends when the refund is issued. Your data and settings inside WordPress are untouched — the free version of Clix Cache continues to work normally.
7. Renewals & cancellations
Annual and monthly Clix Suite licenses auto-renew by default so your Pro features and updates continue without interruption.
- You can cancel your subscription at any time from your account dashboard, or by emailing billing@clixsuite.com. Cancelling stops future renewals but does not automatically refund the most recent charge.
- If a renewal is charged and you would like a refund, email us within 14 days of the renewal charge and we will process a full refund and cancel the subscription.
- To avoid surprise renewals, we send a reminder email 7 days before every annual renewal.
8. Chargebacks & disputes
Please contact us before filing a chargeback with your bank or card issuer. Chargebacks are expensive and slow to resolve, and in almost every case we can issue a refund faster and more cleanly through our own process.
Accounts that file chargebacks without first attempting to reach us may be permanently deactivated, and their licenses revoked. This does not apply where a chargeback is the result of fraud or unauthorised use of your payment method — please tell us if that is the case.
9. EU & UK consumer rights
If you are a consumer resident in the European Union or the United Kingdom, you have a statutory right to withdraw from a distance contract within 14 days of purchase, under the Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts Regulations 2013.
Because Clix Suite products are digital and delivered immediately after purchase, this right of withdrawal expires when you download or activate your license — unless you request a refund within the 14-day window described above, in which case we will honour it regardless of activation. This is a more generous position than the strict statutory position, offered as a customer-friendly default.
10. Taxes & currency
Refunds are issued in the original currency of the purchase and include any taxes (GST, VAT, sales tax) collected at checkout. Currency conversion losses caused by fluctuations between the purchase date and refund date are not compensated.
11. Changes to this policy
We may update this Refund Policy from time to time. When we do, we will change the "Last updated" date at the top of this page and, for material changes, email active customers at least 14 days before the new policy takes effect.
Refund eligibility for any purchase is always determined by the policy in effect on the date the purchase was made.
12. Contact
Refund requests and any questions about this policy should go to:
- Refunds & billing:refunds@clixsuite.com
- Technical support:support@clixsuite.com
- Postal address: Clix Suite, Visakhapatnam, Andhra Pradesh, India
We aim to respond to all refund emails within one working day.